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7dots helps companies to optimise and visualise their customers data within Salesforce CRM. By integrating your CRM with back-office and ERP systems like SAP, you get a better understanding of who your customers are. Hereby you cannot only give a better service but increase your sales as well.

Role: Salesforce Consultant

Responsibilities:

Help clients grow their Business through Salesforce.com integration.

status: current role


DONALDSON FILTRATION SOLUTIONS

Donaldson Company, Inc., is a leading worldwide provider of filtration systems and replacement parts. Founded in 1915, Donaldson is a technology-driven company committed to satisfying customer needs for filtration solutions through innovative research and development.

Role: IT Support Engineer

Responsibilities:

Helpdesk & IT Infrastrucuture Support


Next-ICT BVBA

Next-ICT is an IT-provider offering professional services through outsourcing IT-Consultants to other IT -and consultancy firms. As client you'll benefit from motivated consultants with broad experience and knowloadge at competitive subcontracting pricing.

Role: IT Consultant

Responsibilities:

Help clients through IT Infrastrcture support.


Makro Cash & Carry Belgium (Metro Group)

Makro Cash & Carry is part of the Metro Group, one of the largest international distributors in the world. We are a wholesaler for Food and Non Food, with more than 60,000 branded products under one roof. In Food and Non Food we have an enormous assortment. We off er the widest choice of products for both privates and professionals.

Role: 1st/2nd line Support Engineer Helpdesk

Responsibilities:

From out the Belgian Headquarter near Antwerp, the Helpdesk performs a strong 1st line role, remotely and on site.

SPOC: intake and coordination role for all users.

User management: network and application access management.

Support: computer imaging and deployment. File restores.

Metro store on-site coordination: as site coordinator for Metro Hasselt store, I carried out scheduled IT maintenance and proactive IT infrastructure support.

Monitoring: LAN, Backup Tape management, Printer troubleshooting.

Project Support:

HP PC and Laptop end of lifecycle rollout.

Thin Client to PC migration.


Entso-e

The European Network of Transmission System Operators for Electricity speaks for all electric TSOs in the EU and others connected to their networks, with one voice for all regions, and for all their technical and market issues.

Role: 1st/2nd IT Helpdesk Support

Responsibilities:

Onsite Multilingual (NL/FR/GER/ENG) IT support, covering user support and enablement aspects:

User Active Directory Tasks

User MS Exchange Tasks

Laptop and Smartphone (Nokia / iPhone) setup

Asset Management

Operating System Customization (no imaging)

Shared Directory Access Management Microsoft Office Support

LAN /WLAN Support 1st line Videoconference Support (managed by Auvicom) 1st line NEC IP Telephony Support (managed by Nextel) VPN enablement / Support iPhone Provisioning / Support

Project:

Smartphone Lifesycle swap

As Entso-e was rapidly growing and aims at professionalizing its IT Infrastructure, I had a technical advisory role concerning the upcoming implementation of Client Backup, Asset Management and OS Image Deployment solutions.


Informatica J. Van Breda & C°

Informatica Van Breda is a Shared Service Center, specialized in IT services ie infrastructure, operations and document management. The services are exclusively provided to these 3 financial organizations: Bank J.Van Breda & C°, Vanbreda Risk & Benefits and Vanbreda International.

Role: 1st/2nd line IT Support Engineer

Responsibilities:

The Worldwide Helpdesk based in Antwerp performs a strong 1st- and 2nd line role through on site interventions, phone and –email support.

User management / provisioning in AD and various enterprise platforms.

SCCM: Manage Client Collection Memberships towards Image Deployment and Application provisioning.

Citrix XenApp Support: troubleshooting and resolving Citrix receiver, profile and application issues.

Deployment and Support of XP and Windows 7 based clients

RIM Blackberry client and platform user provisioning, deployment and advanced support.

Avaya Telephony Support and Conference calling setup.


Cheops Technology NV

As proactive IT Services provider, Cheops helps SMB's to build, optimize and manage their IT-infrastructure. Cheops offers a managed en cloud services, a team of IT experts and project services.

Role: IT Consultant

Responsibilities:

Managed Services role:

Remotely monitor, proactive manage and provide SLA driven Support towards from out the Cheops Service Desk.

Managed Staffing role:

Outsourced IT on site client support.


Dexia Holding

Dexia is a European bank, with 35,234 members of staff and core shareholders’ equity of EUR 19.2 billion as at 31 December 2010. The Dexia Group focuses on Retail and Commercial Banking in Europe, mainly Belgium, Luxembourg and Turkey, and on Public and Wholesale Banking, providing local public finance operators with comprehensive banking and financial solutions, notably in France and Belgium.

Role: 3rd line Citrix Migration Support

Responsibilites:

Citrix Metaframe & XenApp project support SLA driven user support Assessment of application ownerships.


MIVB-STIB

The largest Belgian urban public transport company, the Société des Transports Intercommunaux de Bruxelles / Maatschappij voor het Intercommunaal Vervoer te Brussel serves the 19 communes of the Brussels Capital Region as well as ten other outlying communes. It covers a surface area of 241.5 km² and provides transport for a population of over 1,100,000 inhabitants and thousands of commuters. The STIB / MIVB network has 3 metro lines, 20 tram lines, 50 bus lines and 17 night bus lines.

Role: 2nd line IT Field Services

Responsibilities:

Provide Brussels wide onsite IT Support, installing, repairing and replacing IT Assets throughout the Subway stations and offices


NMBS-SNCB

NMBS/SNCB Holding organizes the railway transport of passengers and goods both national and international.

Role: 3rd line SCCM Outlook Rollout Migration Support

Responsibilities:

After the nationwide Rollout of Microsoft Outlook 2010, I was in charge to troubleshoot and resolve all failed Outlook 2010 installations remotely, through Microsoft SCCM 2007.


LyondellBasell Industries

LyondellBasell (NYSE: LYB) is the world’s third largest independent chemical company with revenues of $45 billion (2012). We are a major global manufacturer of chemicals and polymers with operations on five continents and sales in more than 100 countries.

Roles:

1st line Helpdesk

2nd line IT Field Support

3rd line Application Migration Support

Responsibilities:

Application testing. Finance software client migration support from prerequisite analysis to installation in coordination with software vendors and project team. Multi-site local support for client hardware, software, telephony and workplace setup. Worldwide follow-the-sun user remote support for client software and telephony. Supporting Business Partners on remote system access. Supporting both internal and external users within given SLA. IT Asset Management i.e. international site spot check of IT assets. Internet Explorer 8 tester. International IT asset checks (spot check). Telephony patching. Cabling, Switches, Router support. DHCP, VPN, HTTP(S), FTP, SSL, DNS, FTP troubleshooting. Citrix Metaframe troubleshooting.


Infoserve IT Resourcing NV

InfoServe IT Resourcing has built up a solid reputation as a successful IT-Solutions supplier of many Fortune 500 and SMB-companies.

Our 'Trends Gazelle' award-winning Resource, Project and Infrastructure Solutions (with our RACKBOOST Product Line) offer flexible and complete TOP-quality solutions for your company.

Role: IT Consultant

Responsibilites:

Outsourced IT on site client support.

Pervasive Software


Pervasive Software is a worldwide leader in data infrastructure solutions, offering integration solutions and database management -and security products.

Role: CIC Analyst/Representative

Responsibilities:

PSQL Database products Customer Support: Installation, Configuration, Troubleshooting/ Training Colleagues and Channel on Database products, Data Integration solutions, pricing models, sales techniques and Salesforce.com CRM usage as CRM and Support Ticket system. Full Sales cycle (RFI, POC, and RFQ) for EMEAA EU, ISV, VAR and Distributors based on Lead Generation event networking and occasional cold calling. Selling SKU’s and support services to selected OEM. Managing customer requests for RFI, quotes, POC, discount and contract negotiation as well as order entry for selected Clients. General Point of Contact for Prospects and existing Customers as well as EMEAA Channel Partners for pre-sales, sales and support matters. Pushing Leads to Channel Partners, translating both Business needs and technical requirements into solutions. Furthermore the Marketing department relied on Oliver for proof reading of E-Newsletters and website content as well as and translation of collateral material and event organization. Searching and qualifying potential Partners for the International Channel Development Manager in order to create a Major Channel Partner network across EMEAA. Working and testing Salesforce customizations in conjunction with internal Salesforce Admin. Lead in standardization and optimization of workflow and methods between CIC USA and CIC Europe.


Belgian Ministry Of Finance

Role: Application Support Analyst

Responsibilites:

Provide application support for the government tax submission and treasury library applications Intervat, Edivat, Fisconet and Finform towards accountants and other fiscalists.


Belgacom Skynet

Role: Customer Support Analyst

Responsibilites:

Remotely support customers with Skynet internet connectivity products and services.